LWC MANAGEMENT RENEW ITS COMMITMENT ON IMPROVE SERVICE DELIVERY
Lagos Water Corporation has renewed its commitment on improved service delivery in the State.
This was revealed by the LWC, Group Managing Director/CEO, Engr. Muminu Adekunle Badmus on Tuesday 29th January, 2019, during the Staff forum at the LWC HQ., Ijora, Lagos.
The GMD/CEO in his opening remarks during the interactive session, first of its kind in the year 2019, commended the RBM South South, Mrs. Yetunde Odebunmi and Zonal Distribution Manager, Yaba Ebute Metta, Mr. Lateef Olaniyan for their pro activeness and efforts towards Customers Satisfaction through improved Service delivery in the State.
Engr. Muminu said “I want to commend Mrs. Yetunde Odebunmi and Mr. Lateef Olaniyan of LWC for their efforts so far towards service delivery.”
The accolade came barely one and half month of Mrs. Yetunde Odebunmi’s appointment as the Regional Business Manager (RBM), South South, the honour/achievement has stated manifest in her performance to show the change the Corporation is working towards through the Introduction of Performance Enrichment Sustainably Program II (PESP II).
“I am aware of the challenges being faced by the corporation especially in the area of electricity, which has adversely affected revenue generation in the corporation, explained that the Corporation now must learn to stand on its own without aid from the State Government especially in seasons like the present when resources have not been forthcoming”
As part of the Management’s efforts to restore power supply, LWC boss revealed the plans of the Management in reaching an agreement with the Ikeja Electricity Distribution Company which resulted in a deadlock as a result of the debt owed by the Corporation in the past, adding that with all hands on deck, no problem was insurmountable.
Engr. Muminu therefore urged good actions and commitments among Staff members who desire to see the Corporation grow in leaps and bounds, stating that the already widening communication gap among staff members must be closed.
He explained that credible information should be sought efficiently by Staff Members by going to the correct sources of information such as RBMs, HODs and Customer Care Unit, before it is disseminated to Customers.
He further advised the Staff to exercise civility in their dealings with Customers, warning that words used during interactions with them should be chosen wisely, especially in areas relating to water supply and delivery, to avoid problematic situations for the Corporation.
In their words of encouragement, Engr. suraj Ijaiya (Head, ETS) and Mrs. Lyla Oki (Head, Administration and Human Resources among many others present at the event, appreciated the entire Staff for their support and contribution with the Management, particularly to help the Corporation attain greater heights.
However, Members of the Staff expressed their concerns over the irregularities in the payment of workers’ salaries, showing their displeasures at the productivity and revenue generation level in the Corporation, saying it is unlike the levels of productiveness experienced by the Corporation in the past, asking for Almighty God intervention for positive results at the end of the day for the Corporation, as we all believe in ” YES WE CAN”.