LWC SERVICE CHARTER DOCUMENT, A LEGALLY BINDING DOCUMENT FOR CUSTOMERS
Just in – The much anticipated LWC Service Charter Document has been described as a legally binding document that would benefit customers of the Lagos Water Corporation.
This was revealed by the Branding Once Stop Shop Director of the Lagos State Office of Transformation, Creativity and Innovation (OTCI), Princess Adedoyin Ajayi, today the 17th of April, 2019, at the Corporation’s Headquarters, during the official inauguration of the LWC Service Charter Committee by OTCI.
The Service Charter Committee had been earlier constituted by the GMD, CEO, Lagos Water Corporation, Engr. Muminu Adekunle Badmus, and the Corporation was in May, 2018 chartered by the OTCI (during the 2018 Lagos State Service Charter Week).
This was after the corporation had emerged as one of the 15 MDAs approved to be chartered by the Governor of Lagos State, His Excellency, Mr. Akinwunmi Ambode, out of the 27 names submitted for approval by the Lagos State Office of Transformation, Creativity and Innovation (OTCI.
Mrs. Adedoyin explained that LWC was approved by the Governor because of the beneficial service it rendered to the people of the State.
She stated that the charter document though not a legal document is legally binding, and holds chartered Agencies responsible for providing services promised to customers within the acceptable time frame, without recourse or delay.
She also explained that every Chartered Agency must possess its own Service Delivery Unit that would ensure compliance to the provisions stated in the Charter Document, at all units.
This according to her would be administered through compliance monitoring and evaluation to be undertaken by the inaugurated members of the Service Charter Committee, who were charged to ensure every staff, is carried along in the process of service improvement.
Princess Adedoyin emphasized that the Charter Document must include the responsibilities and mandates of all departments and units, which after proper considerations and evaluation would be signed by the Chairman of the committee, the MD/CEO of LWC.
The Service Charter Committee is to ensure that each department or unit gets adequate representation, and would serve as the decision making body for all steps of implementation.
The MD/CEO of Lagos Water Corporation, Engr. Muminu Badmus in his words credited the Lagos State Office of Transformation, Creativity and Innovation, while expressing optimism that the Charter Document would henceforth place every individual in the Corporation under the obligation to be productive.
He also announced that the document would implement checks against unproductive individuals and actions, adding that he had no choice but to make the project a success.
The Chief Operating Officer, (COO) Engr. Deji Johnson who was also present among other Heads of Departments/ Units, at the inauguration ceremony added his own two cents on the Charter Document, and stated that it basically makes life easier for the people we serve, by giving them the power to hold the Corporation responsible for any type of default in the delivery of service.
He however enjoined every member of staff to embrace it, noting that the Corporation will get credits for its success.
The five-man team that made up the inaugurating body from the Office of Transformation Creativity and Innovation included; Princess Adedoyin Ajayi, Mrs. Dosunmu, Mrs. afose, Mrs. Fasasi, and Mr. Agboola.