LWC SETS TO REWARD INDIVIDUAL EFFORTS, AS 100 DAYS SERVICE INCENTIVES MECHANISM (SIM) FLAGS-OFF
*IJORA, LAGOS*- Lagos Water corporation Managing Director/CEO, Engr. Muminu Adekunle Badmus has said that the Corporation is set to reward individual efforts in its bid to improved the revenue generation of the Corporation.
The LWC boss disclosed this in a very clear term during the flagg-off of 100 days Service Incentive Mechanism (SIM) popularly called Dadastic Model or Dadaism, at the Corporation Headquarters, Ijora, Lagos, today 1st March, 2018.
‘Awards will be given to individuals who perform extraordinary, as a motivator for his/her efforts”.
MD stated that the SIM initiative is designed as a successor for Performance Enrichment Sustainability Program (PESP), added that SIM concept will serve as an efficient and effective mechanism for improved service delivery to Lagosians.
Engr. Badmus in his statement congratulated the recently selected Staff for various positions, adding that the whole Corporation put their trust on them for better performances, especially, in the area of improve in revenue.
“What makes some organization fails to meet expectation, is when money is not handled judiciously”. Whatever it take we shall make this initiative work, he added.
While commending the Staff performances, MD said, the Corporation has received various awards, especially in the area of Customers Service Satisfaction, Improved Water delivery in the State among others, noting that the Corporation is now competing globally, as people are interested on our success stories.
“Water sales, New Customers and bringing back our old Customers into our database, even the suppress bills Customers are major issue for us now, and cannot be handled as a trivial issue”, he declared.
All these issues are the key issues the Corporation is battling with presently, which brought about SIM initiative, MD said.
While taking the Staff on a memory lane, the Head, projects and Strategy,, Mr. Sikiru Ogunlana narrated the emergence of SIM initiative, stated that on 28th June, 2017 the Lagos Water Corporation partnered with 2ML and launched the High Impact, Short-Term and Quick Win Performance Enrichment Program (PEP), as way of improved in service delivery to LWC Customers.
The program witnessed tremendous achievements during its short period with increased revenue generation that ran to 80million in a month.
This unprecedented achievement inspired the Corporation to change its name to PESP.
“On the 31st of October, 2017, precisely, we launched and signed a Memorandum of Understanding (MOU) between the Corporation and our consultants to give way to another program tagged Performance Enrichment Sustainability Program (PESP), to sustain the existing PEP, and to further improve the delivery of potable water to Lagosians and improve on the revenue generation of the Corporation. Though, this rechristening had little impact or effect”, Mr. Ogunlana said.
On his comment, the SIM exponent, Mr. Adefolaju Dada said today, the 1st March, 2018, the Corporation is witnessing the transformation of the PESP initiative into this new power-packed incentive, known as the Service Incentive Mechanism (SIM), as a successor to PESP.
This is a Standard Operating System (SOP) designed as an internal processing system to appreciate individual efforts/performances towards improved service delivery and revenue generation of LWC.
He added that, the Management found out that in October, 2017, the revenue was dropping gradually, which was a major concern for the Corporation and of the opinion to rechristened PESP for improved performance.
He therefore urged the distribution and commercial staff (Customers Relation Officers) to go from house to house and make inactive Customers active.
He urged the CROs to focus less emphasis on old debtors and more on current charges, he charged.
He concluded that with open minded and determinations, all our objectives in SIM initiative is possible, he concluded.